Service Manager in North Carolina

[PhoenixPumpGSO]

Do you want to be part of the largest growing petroleum equipment distributor in the Southeast?!?

IF SO, WE ARE HIRING!!

We are currently seeking to fill a position for a Service Manager.

Essential Duties and Responsibilities:

The Service Managers role is to lead, plan, manage, and train the service technician team. The service manager must be able to schedule service projects, determine what parts & equipment is needed, work closely with the service technicians, and enter sales orders/quotes for new jobs.

• Lead, manage, plan, and train the service department, current and new employees.
• Delegate responsibility, inspect work, keep accurate records.
• Clearly assigning jobs to other service members on the team
• Ability to manage the service calendar effectively.
• Ensure that projects are completed on time, efficiently, and in budget.
• Enter sales orders and quotes in the system.
• Talk to customers over the phone, via email or in person on jobsite (sales counter occasionally) to take orders and resolve any questions.
• Send documents to customers upon request (invoices, statements, receipts, product literature, etc.).
• Provide customer pricing and information regarding products we sell.
• Respond to customer requests in a timely manner.
• Escalates issues to supervisor when necessary and appropriate.
• Perform any other related duties as assigned by upper management.
• Will work closely with the outside sales dept team for engineering large service projects.

Education and Experience:

• High School Diploma or GED required; college degree preferred.
• Previous Management position preferred.
• Clean driving record
• Previous Sales experience.
• Petroleum Equipment Handling experience & Product knowledge is a plus.

Work Skills & Requirements:

• Able to multi-task and adapt quickly to changing work pace throughout the day.
• Be capable of independent decision making while always mitigating business risk.
• Be a charismatic motivator of people. Authoritative when needed.
• Give clear direction.
• Learn and teach new skills needed.
• Show passion for helping people.
• Excellent communication skills with subordinates, supervisors, and peers (both written and verbal)
• Be a learner capable of picking up new processes, procedures, and techniques needed in our industry.
• Proficiency with Microsoft Windows, Word, Excel, Outlook, etc.
• Have excellent follow up skills to ensure highest levels of customer service and quality craftmanship.
• Strong problem-solving skills.
• Willingness to learn and accept responsibility.
• Comply with all company policies.
• Able to follow instructions given by upper management.

Benefits include:
Health, Dental, Vision, Basic Life/Disability, STD, LTD
Simple IRA W/ 3% matching
Company paid Holidays.
3 weeks' vacation
7 days sick pay
Overtime available
Cellphone Plan
Company Vehicle usage
Direct Deposit Payroll


Phoenix Pump Inc.
www.phoenixpumpinc.com

email us at careers@phoenixpumpinc.com