Dispenser brain twisting issue question?

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dmcginnis89
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Re: Dispenser brain twisting issue question?

Post by dmcginnis89 » Tue Jan 21, 2020 12:39 pm

i didn’t see if you mentioned what kind of POS this is. is this on a commander? look in the FCI box, see if the current loop lights for the dispenser are blinking really slow.

if so, power down the commander, install new current loop board and boot commander back up.

we’ve seen this at some sites where the credit card authorizes before the POS “tells” the pump to come on. after pump reset, wait with the nozzle held open for a minute or two and see if it’ll start pumping.

ZMiller
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Re: Dispenser brain twisting issue question?

Post by ZMiller » Tue Jan 21, 2020 12:45 pm

Stops and completes sale on POS yes.
When you are dead it's likely you won't know it. It could be difficult for others. It's the same if you are stupid.
"Tact is the ability to tell someone to go to Hell in a way that they will begin looking forward to the trip"

rmurray
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Re: Dispenser brain twisting issue question?

Post by rmurray » Tue Jan 21, 2020 3:12 pm

Have you checked the software versions against POS specs?

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POSDiddy
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Re: Dispenser brain twisting issue question?

Post by POSDiddy » Wed Jan 22, 2020 11:45 am

SPOT logs are pretty robust. If this is causing this much head scratching, then just take a few receipts from the ~.04 cent sales and provide those time stamps with the full .tgz file from that unit for someone to walk through what happened. If a unit is stopping and the electronics show no obvious reason as to why, then that would imply a hydraulic issue.

Not sure if I'm reading too much into this - but the trail says "stops and completes sale on POS". Does this mean an actual "pump stop" is seen on the POS and the sale is completed without even hanging the nozzle back?

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