Search found 477 matches

by jberthi2
Thu Oct 17, 2019 7:59 am
Forum: Service & Technical
Topic: Ovation alternating sides offline w/commander
Replies: 4
Views: 851

Re: Ovation alternating sides offline w/commander

Yesterday I visited the site and found the actual problem is that random dispenser spps, MX700, will sometimes lock up and when prepaid inside, shows preset not allowed, until commander rebooted. This seems to be an issue at most stores with mx700s and commander, hps 1.50.37.
by jberthi2
Sun Oct 13, 2019 7:20 am
Forum: Service & Technical
Topic: Blend Mismatch problem (blends correct)
Replies: 9
Views: 1105

Re: Blend Mismatch problem (blends correct)

swap fueling point numbers between dispensers to see if problem follows fueling point number.
by jberthi2
Sat Oct 12, 2019 3:58 pm
Forum: Service & Technical
Topic: Ovation alternating sides offline w/commander
Replies: 4
Views: 851

Ovation alternating sides offline w/commander

After upgrading an arco to HPS 1.05.37, #7/8 ovation is offline until commander rebooted, rebooting dispenser doesnt help. Apparently the one side of the dispenser will show prepay not allowed, after commander rebooted the other side will show prepay not allowed, problem alternates between 7 &8 only...
by jberthi2
Wed Oct 09, 2019 7:48 am
Forum: Service & Technical
Topic: Tkheim H322R
Replies: 5
Views: 703

Re: Tkheim H322R

swap Fueling point id with another, see if the problem follows the id.
by jberthi2
Tue Oct 08, 2019 7:16 am
Forum: Service & Technical
Topic: commander buypass generic and foodstamps
Replies: 4
Views: 792

Re: commander buypass generic and foodstamps

Thanks, Ill have to try that. But according to verifone helpdesk, "They will not be able to input an EBT manually" case #191007-2791
by jberthi2
Mon Oct 07, 2019 3:13 pm
Forum: Service & Technical
Topic: commander buypass generic and foodstamps
Replies: 4
Views: 792

Re: commander buypass generic and foodstamps

Code 20 works for swiping ebt card, but how to manually enter card number when it wont swipe?
by jberthi2
Sat Oct 05, 2019 7:40 am
Forum: Service & Technical
Topic: Passport generic bypass 11.02 report issues
Replies: 2
Views: 599

Re: Passport generic bypass 11.02 report issues

helpdesk dialed in and did their thing, problem fixed.
by jberthi2
Sun Sep 29, 2019 2:54 pm
Forum: Service & Technical
Topic: Passport generic bypass 11.02 report issues
Replies: 2
Views: 599

Passport generic bypass 11.02 report issues

Installed Pb60 system, when trying to print most reports get a message "Last operation failed. Contact supervisor." Even when trying to print as super user. Will have them try to call helpdesk during normal business hours, any suggestions here?
by jberthi2
Wed Sep 25, 2019 11:08 am
Forum: Service & Technical
Topic: unable to tls cert download flexpay iv
Replies: 2
Views: 614

Re: unable to tls cert download flexpay iv

Thanks, I'm glad somebody on here knew what I was talking about.
by jberthi2
Mon Sep 23, 2019 7:00 pm
Forum: Service & Technical
Topic: unable to tls cert download flexpay iv
Replies: 2
Views: 614

unable to tls cert download flexpay iv

When I run M7 maintenance and click on "RCSH Download" I get a message "No Administrator rights to modify Firewall Rules. RCSH operation will not work". SO, how do I get administrator rights? Helpdesk says its a problem with my laptop and they can't help with that. "Run as administrator" isn't an op...