Search found 230 matches

by rmurray
Wed Oct 16, 2019 10:00 am
Forum: Service & Technical
Topic: Blend Mismatch problem (blends correct)
Replies: 9
Views: 1107

Re: Blend Mismatch problem (blends correct)

Looks like your pump software is below V11.04 recommended specs. Upgrade it to at least 3.3.19 and I bet your problem will disappear.
by rmurray
Thu Aug 22, 2019 12:29 pm
Forum: Service & Technical
Topic: encore 500 incorrect grade select overlay
Replies: 3
Views: 541

Re: encore 500 incorrect grade select overlay

Pretty sure whatever PPU boards they're using are IDed by jumpers. Just swap the jumpers on the regular and premium.
by rmurray
Fri Aug 16, 2019 8:40 am
Forum: Service & Technical
Topic: Wayne Ovation B12/2
Replies: 3
Views: 888

Re: Wayne Ovation B12/2

Looks to me like 3 should be premium and 7 should be regular.
by rmurray
Wed Aug 07, 2019 8:48 am
Forum: Service & Technical
Topic: Passport and schlumberger
Replies: 3
Views: 503

Re: Passport and schlumberger

jberthi2 wrote:
Wed Aug 07, 2019 7:55 am
Assuming I can sell fuel manually on the passport as a fuel product...
You can, there's an option for a Disconnected pump type in Forecourt setup.
by rmurray
Mon Aug 05, 2019 1:21 pm
Forum: Service & Technical
Topic: Bottle Deposit Commander
Replies: 2
Views: 440

Re: Bottle Deposit Commander

If you set up modifiers correctly, it'll ask the cashier if the scanned item is a sale or a return.
by rmurray
Wed Jun 19, 2019 10:08 am
Forum: Service & Technical
Topic: Gsm not working
Replies: 4
Views: 589

Re: Gsm not working

GSMs are network specific. You're probably better off just disabling debit outside.
by rmurray
Tue Jun 11, 2019 2:59 pm
Forum: Service & Technical
Topic: Verifone PLU Retrieve Help
Replies: 10
Views: 1269

Re: Verifone PLU Retrieve Help

Secondly, how do I search by description without entering the other fields? When I type in the full barcode, it comes up and says Coca-Cola Classic. When I search "Classic" as like term, nothing comes up. What should I do differently? Are you using the drop down menu to pick the search option, such...
by rmurray
Wed Apr 03, 2019 2:51 pm
Forum: Service & Technical
Topic: Stop passport from printing 2 receipts for credit & debit on concord
Replies: 11
Views: 4272

Re: Stop passport from printing 2 receipts for credit & debit on concord

Helpdesk are fail, no help there, they tell me to call concord and of course concord has nothing to do with passport. The way I understand it, for some networks the number of receipts printed is controlled by the network, not the POS. It doesn't matter what settings you change in the POS, it won't ...
by rmurray
Thu Mar 07, 2019 2:33 pm
Forum: Service & Technical
Topic: Topaz time will not update
Replies: 5
Views: 1070

Re: Topaz time will not update

Or when installing the OS on the Topaz someone selected the wrong timezone. Where do you choose the time zone on the Topaz when loading the software? That option is only on the Commander during software loads. It's in the Topaz when upgrading to the 310SE software to go from Sapphire to Commander. ...
by rmurray
Mon Mar 04, 2019 3:56 pm
Forum: Service & Technical
Topic: Fuel Leaking through Pump Vent line
Replies: 10
Views: 2621

Re: Fuel Leaking through Pump Vent line

New Gasboy pumps use Bennett pumping units.

We had a couple situations like that before, where the ASTs were so high the pressure would make fuel come out of the air eliminator while pumping. We went for a quick solution, and ran copper line from the air eliminator back to the tank.