Enter Data

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POSITive
Head Tech
Posts: 71
Joined: Mon Jul 02, 2012 9:11 am

Enter Data

Post by POSITive » Fri Dec 18, 2015 3:17 pm

Have 3 sites (1 Gilbarco 700s, 2 Encore 300's with 700s flex pay kits). When a customer swiped a card that requires data entry (i.e. pin odometer driver number) the screen displays "enter data" regardless of the prompt. Have contacted Gilbarco and they said to enable the predictor on the pump and we have tried that with no luck. We are now told that the credit host controls that information. Only problem is that it 1 is a Marathon and 2 are P66 and it is happening at both. The point of sale was a Passport and that was removed and replaced with a Radiant and the problem persists.

Wasn't sure if anyone has encountered this before?

Thanks in advance.


Merry
CHRISTmas

tmc464
Pump Jockey
Posts: 5
Joined: Tue Feb 23, 2016 8:42 am

Re: Enter Data

Post by tmc464 » Tue Mar 08, 2016 8:12 pm

Did you ever figure out the problem with Enter Data and was the POS a nucleus?

bvick
Head Tech
Posts: 130
Joined: Tue Jan 22, 2013 8:06 am
Location: Sims, NC

Re: Enter Data

Post by bvick » Wed Mar 09, 2016 6:18 am

ran into this issue, and call the Radiant they can change prompt info at the dispenser
bvick

POSITive
Head Tech
Posts: 71
Joined: Mon Jul 02, 2012 9:11 am

Re: Enter Data

Post by POSITive » Wed Mar 09, 2016 8:35 am

Thanks for the response. What is interesting is that it is only on certain fleet cards and Radiant says everything looks correct on their end. I was leaning toward it being a Gilbarco issue as it is only happening at our sites with the flexpay kits and it was happening before we installed Radiant.

GaftekPos1
Head Tech
Posts: 75
Joined: Mon Mar 11, 2013 2:31 am

Re: Enter Data

Post by GaftekPos1 » Thu Mar 10, 2016 6:51 am

Radiant issue
opportunity is missed by most because it is usually dressed in overalls and looks like to work -Thomas Edison


405pumptech1
Pump Jockey
Posts: 11
Joined: Fri Jul 03, 2009 9:00 am
Location: Oklahoma city

Re: Enter Data

Post by 405pumptech1 » Thu Mar 10, 2016 10:33 pm

Secure screen predictor needs changed? Through diagnostics card

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