EDH DOWN....all dispensers are down as well

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Pranavz
Pump Jockey
Posts: 20
Joined: Wed Jan 11, 2017 11:48 pm

EDH DOWN....all dispensers are down as well

Post by Pranavz » Sun Mar 19, 2017 7:51 pm

Hello,

I have a BP site with passport PX60
My EDH is down won't reboot and all my dispensers are down as well
Is there a way to bypass that so I can pump fuel with cash only
I called Gilbarco they said my hard drive has gone bad possibly....need a tech
I haven't heard from a emergency tech....is been 3 hours
I need to see if there is a way I can buy pass EDH or enable dispensers for cash fuel transaction
I'm at the site for 3-4 more hours

Any suggestions would be appreciated

Thanks
Pranav

bconne1
Head Tech
Posts: 60
Joined: Sun Mar 06, 2011 11:35 am

Re: EDH DOWN....all dispensers are down as well

Post by bconne1 » Sun Mar 19, 2017 8:40 pm

You will need the EDH if you want to create cash transactions on the Passport. I don't think there's any way around it.

You could put your dispensers in standalone mode, but that means they'd be wide open for anyone to grab and pump. Maybe put standalone on one pump and have an employee outside acting as an attendant? Sounds like a hassle.

I'd keep trying the technician.

Pranavz
Pump Jockey
Posts: 20
Joined: Wed Jan 11, 2017 11:48 pm

Re: EDH DOWN....all dispensers are down as well

Post by Pranavz » Sun Mar 19, 2017 8:58 pm

Thanks for the reply
I just called after hours service again and they said tech should be here in another hour or so
I'll just wait for him as I'd rather get this done tonight than waiting for them to come out tomorrow morning

I just can't believe this hard drive went bad I just got whole new system and dispensers about a month ago including new EDH

Trickle
Head Tech
Posts: 78
Joined: Wed May 25, 2016 6:32 pm
Location: South Texas

Re: EDH DOWN....all dispensers are down as well

Post by Trickle » Sun Mar 19, 2017 9:24 pm

Pranavz wrote:Thanks for the reply
I just called after hours service again and they said tech should be here in another hour or so
I'll just wait for him as I'd rather get this done tonight than waiting for them to come out tomorrow morning

I just can't believe this hard drive went bad I just got whole new system and dispensers about a month ago including new EDH
Where are you located if you don't mind me asking?

bconne1
Head Tech
Posts: 60
Joined: Sun Mar 06, 2011 11:35 am

Re: EDH DOWN....all dispensers are down as well

Post by bconne1 » Sun Mar 19, 2017 9:42 pm

Yeah, sometimes things do break down. It happens with cars, tools...even people. Nothing is built to last and sometimes the end is sooner rather than later.

Hopefully the tech can get you back up and running. It could be something as simple as the EDH not being properly plugged into the router or as complicated as a dying mobo or HD.

Best of luck to you.


pumpguy55
Head Tech
Posts: 489
Joined: Thu May 20, 2010 9:22 am

Re: EDH DOWN....all dispensers are down as well

Post by pumpguy55 » Sun Mar 19, 2017 10:44 pm

Pranavz wrote:Thanks for the reply
I just called after hours service again and they said tech should be here in another hour or so
I'll just wait for him as I'd rather get this done tonight than waiting for them to come out tomorrow morning

I just can't believe this hard drive went bad I just got whole new system and dispensers about a month ago including new EDH
The first 30 days is the most likely time to fail.

Good luck!

Pranavz
Pump Jockey
Posts: 20
Joined: Wed Jan 11, 2017 11:48 pm

Re: EDH DOWN....all dispensers are down as well

Post by Pranavz » Sun Mar 19, 2017 11:04 pm

I'm located in Bunnell, FL

bconne1
Head Tech
Posts: 60
Joined: Sun Mar 06, 2011 11:35 am

Re: EDH DOWN....all dispensers are down as well

Post by bconne1 » Mon Mar 20, 2017 3:21 pm

Any updates? I'm curious.

Pranavz
Pump Jockey
Posts: 20
Joined: Wed Jan 11, 2017 11:48 pm

Re: EDH DOWN....all dispensers are down as well

Post by Pranavz » Mon Mar 20, 2017 3:44 pm

Yes finally they installed new hard drive

Since I have EDH 2 it was hard for tech to locate new hard drive

It seems like BP sites with passport POS are not many around and it creates challenges for tech to resolve un usual problems

Tech was at the site until 3am then different tech came this morning took about 3 hours

We're up and running now

Thank you everyone for your input

Trickle
Head Tech
Posts: 78
Joined: Wed May 25, 2016 6:32 pm
Location: South Texas

Re: EDH DOWN....all dispensers are down as well

Post by Trickle » Mon Mar 20, 2017 6:04 pm

You need better techs my friend. It is not that hard.

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