sms issues

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jberthi2
Head Tech
Posts: 477
Joined: Thu Jul 05, 2007 1:20 pm
Location: Phoenix, az

sms issues

Post by jberthi2 » Wed Dec 20, 2017 9:48 am

Customer unable to connect to commander from backoffice pc all of a sudden. When trying to login with report navigator or transaction manager get error "The request was aborted. Could not create SSL/TLS secure channel". I rebooted pc, reinstalled SMS. I can connect with my laptop...maybe a virus? Anyone had this issue?

dmcginnis89
Head Tech
Posts: 579
Joined: Wed Feb 26, 2014 3:36 am

Re: sms issues

Post by dmcginnis89 » Wed Dec 20, 2017 11:08 am

weird. only time I've seen this was after a POS upgrade to base 40 or higher and the customer still had an XP machine.

can you access config client from the PC?

clarkcl1
Head Tech
Posts: 60
Joined: Wed Apr 19, 2017 3:55 pm

Re: sms issues

Post by clarkcl1 » Wed Dec 20, 2017 11:47 am

id check firewall on the back office. disable windows firewall, if using Norton or Crapafee, disable it too. (just for testing purposes)

POSITive
Head Tech
Posts: 71
Joined: Mon Jul 02, 2012 9:11 am

Re: sms issues

Post by POSITive » Wed Dec 20, 2017 11:50 am

The latest windows update more than likely enabled the firewall or windows defender which serve no purpose other than to cause headaches with communications.

miah411
Head Tech
Posts: 38
Joined: Mon Jul 13, 2009 5:46 am

Re: sms issues

Post by miah411 » Wed Dec 20, 2017 5:06 pm

Upgrade to the latest version of SMS
The only easy day was yesterday.


jberthi2
Head Tech
Posts: 477
Joined: Thu Jul 05, 2007 1:20 pm
Location: Phoenix, az

Re: sms issues

Post by jberthi2 » Fri Dec 22, 2017 6:41 am

thanks. I disabled there virus scanner, one of those "free" ones, and it worked.

pumpguy55
Head Tech
Posts: 637
Joined: Thu May 20, 2010 9:22 am

Re: sms issues

Post by pumpguy55 » Fri Dec 22, 2017 10:46 am

As I do upgrades I am changing the customers browser for config client to run with Mozilla waterfox. It's only for 64-bit systems but makes it run a lot quicker.

RossD
Head Tech
Posts: 217
Joined: Sat Nov 13, 2004 1:57 am
Location: Nevada

Re: sms issues

Post by RossD » Sat Dec 23, 2017 8:33 am

So now you need to turn the Anti Virus back on and fix it so it will allow SMS to work. It is a PCI requirement to have active Anti Virus that updates on a regular basis. You may need to set a rule to allow SMS.
:roll:

jberthi2
Head Tech
Posts: 477
Joined: Thu Jul 05, 2007 1:20 pm
Location: Phoenix, az

Re: sms issues

Post by jberthi2 » Sun Dec 24, 2017 7:29 am

RossD wrote:
Sat Dec 23, 2017 8:33 am
So now you need to turn the Anti Virus back on and fix it so it will allow SMS to work. It is a PCI requirement to have active Anti Virus that updates on a regular basis. You may need to set a rule to allow SMS.
I'll have to take a look at that next time i'm there.

shmob
Pump Jockey
Posts: 20
Joined: Wed Jan 08, 2020 4:41 pm

Re: sms issues

Post by shmob » Wed Jan 08, 2020 5:14 pm

Where can I download SMS? I cant find it in premier portal for some reason. I'm pretty sure that's where I originally downloaded it fomr.

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