sms issues

[jberthi2]

Customer unable to connect to commander from backoffice pc all of a sudden. When trying to login with report navigator or transaction manager get error "The request was aborted. Could not create SSL/TLS secure channel". I rebooted pc, reinstalled SMS. I can connect with my laptop...maybe a virus? Anyone had this issue?

[dmcginnis89]

weird. only time I've seen this was after a POS upgrade to base 40 or higher and the customer still had an XP machine.

can you access config client from the PC?

[clarkcl1]

id check firewall on the back office. disable windows firewall, if using Norton or Crapafee, disable it too. (just for testing purposes)

[POSITive]

The latest windows update more than likely enabled the firewall or windows defender which serve no purpose other than to cause headaches with communications.

[miah411]

Upgrade to the latest version of SMS

[jberthi2]

thanks. I disabled there virus scanner, one of those "free" ones, and it worked.

[pumpguy55]

As I do upgrades I am changing the customers browser for config client to run with Mozilla waterfox. It's only for 64-bit systems but makes it run a lot quicker.

[RossD]

So now you need to turn the Anti Virus back on and fix it so it will allow SMS to work. It is a PCI requirement to have active Anti Virus that updates on a regular basis. You may need to set a rule to allow SMS.

[jberthi2]

So now you need to turn the Anti Virus back on and fix it so it will allow SMS to work. It is a PCI requirement to have active Anti Virus that updates on a regular basis. You may need to set a rule to allow SMS.

I'll have to take a look at that next time i'm there.

[shmob]

Where can I download SMS? I cant find it in premier portal for some reason. I'm pretty sure that's where I originally downloaded it fomr.