Reopen Chevron Loyalty Issue

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pumpguy55
Head Tech
Posts: 589
Joined: Thu May 20, 2010 9:22 am

Reopen Chevron Loyalty Issue

Post by pumpguy55 » Wed Jan 16, 2019 5:41 pm

I did find a way to cancel the 7 second delay, hit cancel on the pin pad and the cash sales completes immediately.

Verifone has no information on this issue. If you have a case # or can get one please do.

Then report it back to the HD as a real problem.

pumpdr53
Pump Jockey
Posts: 21
Joined: Wed Sep 23, 2015 4:18 pm

Re: Reopen Chevron Loyalty Issue

Post by pumpdr53 » Fri Jan 18, 2019 3:15 pm

same issue at one of my sunoco/price chopper loyalty sites. I called VHD cs. 190116-11076. I haven't found a solution as of yet..

stuppid
Head Tech
Posts: 136
Joined: Thu Dec 23, 2010 7:10 am

Re: Reopen Chevron Loyalty Issue

Post by stuppid » Sat Jan 19, 2019 1:53 pm

This not a glitch. Verifone loyalty is configured for "earn and burn". When prompt for loyalty after payment is checked it prompts for loyalty every transaction regardless of payment method or if there is fuel involved. The system does not know if you are earning loyalty points or burning them. It's a matter of training the customers and the cashiers.

pumpguy55
Head Tech
Posts: 589
Joined: Thu May 20, 2010 9:22 am

Re: Reopen Chevron Loyalty Issue

Post by pumpguy55 » Sat Jan 19, 2019 6:26 pm

stuppid wrote:
Sat Jan 19, 2019 1:53 pm
This not a glitch. Verifone loyalty is configured for "earn and burn". When prompt for loyalty after payment is checked it prompts for loyalty every transaction regardless of payment method or if there is fuel involved. The system does not know if you are earning loyalty points or burning them. It's a matter of training the customers and the cashiers.
It still does it unchecked now and it is not supposed to. In the release notes for .16 they fixed it but lost it before production release. I am betting a patch will be available soon.

stuppid
Head Tech
Posts: 136
Joined: Thu Dec 23, 2010 7:10 am

Re: Reopen Chevron Loyalty Issue

Post by stuppid » Thu Mar 14, 2019 4:54 pm

I'm betting it doesn't get resolved and it was intentional. Just like unchecking contact emv makes the network go offline now.


pumpguy55
Head Tech
Posts: 589
Joined: Thu May 20, 2010 9:22 am

Re: Reopen Chevron Loyalty Issue

Post by pumpguy55 » Fri Mar 15, 2019 2:33 pm

They have a patch that fixes it. I don't know that and actually has an article number yet but we do have a fix at 1 of our sites.

If you need more information just email me privately

pumpdr53
Pump Jockey
Posts: 21
Joined: Wed Sep 23, 2015 4:18 pm

Re: Reopen Chevron Loyalty Issue

Post by pumpdr53 » Fri Mar 15, 2019 3:09 pm

knowledge base....article #6798

pumpguy55
Head Tech
Posts: 589
Joined: Thu May 20, 2010 9:22 am

Re: Reopen Chevron Loyalty Issue

Post by pumpguy55 » Fri Mar 15, 2019 10:26 pm

Thanks!

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