VF repair depo

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Joejohnson
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Posts: 1012
Joined: Mon Apr 11, 2016 8:28 pm

VF repair depo

Post by Joejohnson » Fri May 17, 2019 7:11 pm

Sent in 6 pinpads the last week of Feb.

4 returned in the past few weeks. Still have two out.

Have inquired twice, even included Todd Rosen from VF, no response.

This is in no way acceptable.

What is going on with VF and ignoring requests for updates?

gdtaylor
Head Tech
Posts: 159
Joined: Fri Feb 18, 2005 6:45 am

Re: VF repair depo

Post by gdtaylor » Mon May 20, 2019 2:13 pm

Joe

Please resend to Todd.
Greg Taylor

Product Support Engineer

Verifone, Inc.


Joejohnson
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Posts: 1012
Joined: Mon Apr 11, 2016 8:28 pm

Re: VF repair depo

Post by Joejohnson » Tue May 21, 2019 7:56 am

I spoke to Todd this morning.

Thanks Greg.

gdtaylor
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Posts: 159
Joined: Fri Feb 18, 2005 6:45 am

Re: VF repair depo

Post by gdtaylor » Tue May 21, 2019 10:40 am

What I do NOT understand, i why you didn't just try Todd Rosen a 2nd time. People are busy and sometimes things get lost.
Greg Taylor

Product Support Engineer

Verifone, Inc.


Joejohnson
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Posts: 1012
Joined: Mon Apr 11, 2016 8:28 pm

Re: VF repair depo

Post by Joejohnson » Tue May 21, 2019 12:08 pm

gdtaylor wrote:
Tue May 21, 2019 10:40 am
What I do NOT understand, i why you didn't just try Todd Rosen a 2nd time. People are busy and sometimes things get lost.
Because I never have any success in getting answers from the Depot.

When Todd was included in the email it was the second attempt to get an answer.

I appreciate that people at the depot are busy but it is their job to follow through on requests.

I dont like bothering Todd to get people to do their jobs.

Thanks again.


gdtaylor
Head Tech
Posts: 159
Joined: Fri Feb 18, 2005 6:45 am

Re: VF repair depo

Post by gdtaylor » Tue May 21, 2019 2:13 pm

but that is precisely the reason Todd has put his contact info out there.

Please make use of it.
Greg Taylor

Product Support Engineer

Verifone, Inc.



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