Passport/Ovations - Most stable iX Pay Version?

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bonneaus
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Re: Passport/Ovations - Most stable iX Pay Version?

Post by bonneaus » Wed Jul 11, 2018 11:44 pm

Any word on latest iX version after major bug in 2.8.102.111? We've seen the most stability yet with 2.8.102.80 and jade boards, but wouldn't mind a bit more. We had strange issues at both our sites starting 5 days ago with receipts not printing at the pumps and showing jams (when there wasn't), prepays moving around oddly, as well as some back office problems. Rebooted both sites tonight (Passports, EDH, dispensers) as that seems to be our fix all, so we should be back to stable for another month or so. I just wish it wasn't such an ordeal to upgrade the iX versions given all the work we have to do on the IOTV side with the screen mapping to get things back how we like it for our customers. That and the long ass screen downloads that sometimes fail. I know we are told we would still have to put up with that switching to Encores...

JenniferT
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Re: Passport/Ovations - Most stable iX Pay Version?

Post by JenniferT » Thu Jul 12, 2018 11:45 pm

It does make one wonder why anyone would install Passport and Ovations.

RossD
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Re: Passport/Ovations - Most stable iX Pay Version?

Post by RossD » Sat Jul 14, 2018 9:23 am

I was starting up 3 new Ovations with IOTV this week and two of the Jade boards came loaded with 2.8.102.111 so I asked our West Coast Wayne Service rep what I should do since this version is not on the Portal. He said down grade them to 2.8.102.80. Then while on the phone with the NOC I was told .111 will not be released which makes me think they will be jumping past it to another version.
:roll:

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cantdrive55
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Re: Passport/Ovations - Most stable iX Pay Version?

Post by cantdrive55 » Mon Jul 16, 2018 9:26 am

Had same issue RossD.. Only we couldn't downgrade ours and had to replace it..

RossD
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Re: Passport/Ovations - Most stable iX Pay Version?

Post by RossD » Wed Jul 18, 2018 3:04 am

cantdrive55, what version did you try to downgrade to? You must stay with 2.8.102.xx, you can not use 2.7.4.0
:roll:


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cantdrive55
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Re: Passport/Ovations - Most stable iX Pay Version?

Post by cantdrive55 » Wed Jul 18, 2018 5:23 am

We did, it just wouldn't take the download

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